Question 1

I've never had a massage before. What should I expect?

Accepted Answer

Your first visit begins with a quiet conversation about your needs, any areas of tension, and your comfort level. Your therapist will guide you through everything — how to position yourself, what to expect during the treatment, and how to communicate pressure preferences. There's no need to feel nervous; our therapists are experienced with first-time guests and will make sure you feel completely at ease.

Question 2

Do I need to book in advance, or do you accept walk-ins?

Accepted Answer

We warmly welcome walk-ins based on availability, but we highly recommend booking ahead — especially during peak season and weekends. This ensures your preferred time, treatment, and therapist are available. You can book by phone, WhatsApp, or by filling out our contact form.

Question 3

What should I wear to my appointment?

Accepted Answer

Wear loose, comfortable clothing to the spa. Upon arrival, you'll be provided with a clean spa robe and slippers. During your treatment, you'll be draped professionally at all times for your comfort and privacy. You only undress to your level of comfort — your therapist will step out while you settle in.

Question 4

How early should I arrive before my treatment?

Accepted Answer

We recommend arriving 15–20 minutes before your scheduled treatment. This gives you time for a brief consultation, changing into your spa robe, and settling into our relaxation lounge with a complimentary herbal tea. If you're running late, please let us know — we'll do our best to accommodate you without shortening your treatment.

Question 5

Should I eat before my massage?

Accepted Answer

We recommend avoiding heavy meals within one hour of your treatment. A light snack is perfectly fine. Staying hydrated before and after your session will enhance your experience and help your body process the treatment more effectively.

Question 6

Are there any health conditions I should let you know about?

Accepted Answer

Yes — please inform us of any medical conditions, injuries, allergies, or if you are pregnant. This helps us tailor your treatment safely and choose the right oils, pressure, and techniques for your body. All information is kept confidential.

Question 7

How do I choose the right treatment for me?

Accepted Answer

If you're not sure where to start, here's a simple guide: for deep relaxation, try our Aromatherapy or Coconut Massage; for muscle tension, Deep Tissue or Hot Stone Massage; for skin renewal, any of our Body Scrubs or the Deep Clean Facial (Premium); for a complete experience, our curated packages combine multiple treatments. You can also message us on WhatsApp and we'll recommend the perfect treatment based on your needs.

Question 8

Can I customize my treatment or combine services?

Accepted Answer

Absolutely. Every treatment can be adjusted to your preferences — pressure level, focus areas, oil selection, and duration. You can also combine individual services to create your own package. Just let us know what you'd like when booking, and we'll craft a personalized experience for you.

Question 9

What types of oils and products do you use?

Accepted Answer

All of our oils, scrubs, and skincare products are made from natural, locally sourced ingredients in Koh Samui. They are 100% cruelty-free and free from parabens and synthetic fragrances. If you have specific allergies or sensitivities, please let us know and we'll select the most suitable products for your skin.

Question 10

What is your cancellation policy?

Accepted Answer

We kindly request at least 24 hours' notice for cancellations or rescheduling. Cancellations within 24 hours may incur a 50% charge. No-shows will be charged the full treatment amount. We understand that plans change — just reach out to us as soon as possible and we'll work with you.

Question 11

Can I reschedule my appointment instead of cancelling?

Accepted Answer

Yes, rescheduling is always preferred over cancelling. Please contact us at least 24 hours before your appointment and we'll find a new time that works for you, subject to availability.

Question 12

How do I find you? Do you offer directions or pickup?

Accepted Answer

We're located in Maret, Koh Samui. You can find us on Google Maps or message us on WhatsApp and we'll send you our exact pin location. For package bookings, we offer complimentary pickup and drop-off within a 10 km radius. For individual treatments, a small transport fee may apply.

Question 13

What happens when I arrive at the spa?

Accepted Answer

Upon arrival, you'll be welcomed with a warm greeting and a complimentary herbal tea. We'll have a brief consultation about your needs and preferences, then guide you to your treatment room. After your session, you're welcome to relax in our lounge area before heading out — no rush, ever.

Question 14

What payment methods do you accept?

Accepted Answer

We accept cash (Thai Baht), major credit cards (Visa, Mastercard, American Express), and bank transfers. Payment is collected after your treatment. A 10% service charge is included in all listed prices — there are no hidden fees.

Question 15

Can I request a specific therapist?

Accepted Answer

Of course. When booking, you can request a preferred therapist by name. We'll do our best to accommodate your request based on their availability. If your preferred therapist is unavailable, we'll recommend someone with a similar style and expertise.

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